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An informal survey of airport staff at most of the UK’s busy airports appears to show that passengers at Scotland’s Glasgow airport are the rudest in the country.

A questionnaire sent to over 2000 full-time airport employees asked them questions regarding how well-mannered and courteous their customers generally were. Questions included:

‘Do customers ever raise their voices angrily?’ and ‘Has a customer ever been confrontational or argumentative?’.

Although the UKs major, busiest airports featured prominently in the list it was topped by Glasgow airport in Scotland. Survey results appear to indicate that customers at Scotland’s premiere airport have the worst manners of any airport customers in the UK.

There were clearly some areas of the airport that were the worst for rudeness and belligerent behavior. The worst area was found to be the check in desks. Some passengers become very stressed by restrictions on luggage weight and hand luggage size limits and this can provoke some to behave rudely.

Another area in which people lose their cool very easily is in the Glasgow airport parking lots. People become impatient when waiting for shuttle buses and blamed airport parking staff when they couldn’t remember where they left their vehicles.

Airport staff receive specialist training in managing customers who can be stressed and anxious. But noboby should be required to tolerate rude, belligerent and even hostile behavior when at work.

Glasgow airport managers are now considering a campaign to improve the behaviour of passengers using their airport. They are very aware of the stress caused to staff by rude passengers.

A spokesmn for Glasgow airport said: ‘If our customers could be encouraged to be less rude then our stafff would have less stress in their daily working lives. We’re likely to see a reduction in staff turnover and the workforce are likely to be a lot happier.

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You may choose to fly from an alternative Scottish airport like Aberdeen or Edinburgh. Remember to book your edinburgh airport parking in advance for some great savings.

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